Refund and Return Policy

At KC Craft, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, we have outlined our refund and return policy below:

1. Returns and Exchanges:

   – We accept returns and exchanges within 10 days from the date of delivery.

   – To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

   – Please note that personalized or custom-made items cannot be returned or exchanged unless they arrive damaged or defective.

2. Damaged or Defective Items:

   – We take great care to ensure that your order is packaged securely and arrives in perfect condition. However, if you receive a damaged or defective item, please contact us immediately within 48 hours of delivery.

   – To expedite the process, kindly provide clear photographs and videos of the damaged or defective item along with your message.

3. Refunds:

   – Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

   – If approved, your refund will be processed and credited back to the original payment method within a few business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

4. Return Shipping:

   – Customers are responsible for the cost of return shipping, except in cases where the item received was damaged, defective, or if we made an error with your order.

   – We recommend using a trackable shipping service and obtaining proof of shipment when returning items to us.

5. Non-Returnable Items:

   – The following items are non-returnable:

     – Personalized or custom-made items (unless damaged or defective)

     – Gift cards

6. Contact Us:

   – If you have any questions or concerns regarding our refund and return policy, or if you need to initiate a return or exchange, please contact our customer service team by email at kccraftcare@gmail.com or Whatsapp us at +91 9081814243

Please note that this refund and return policy is applicable only to purchases made directly from kccraft.co.in  If you purchased our products through a third-party seller or retailer, please refer to their respective refund and return policies.

We appreciate your understanding and cooperation in adhering to our refund and return policy. Your satisfaction is important to us, and we will do our best to assist you throughout the process.